Work Experiences

IT Infrastructure Analyst
(Sept 2023 - Dec 2024)

As an IT Infrastructure Analyst, I provided tier 2 support for Windows OS, Microsoft 365, and SAAS applications to over 2,500 users. I led MFA deployment, coordinated vendor relations, supported Azure and Microsoft Intune, automated user provisioning with PowerShell, and managed network configurations for secure access.

IT Lab Monitor
(Sept 2022 - Sept 2023)

As an IT Lab Monitor at my university, I ensured the smooth operation of lab equipment, provided technical support, and assisted users with troubleshooting hardware and software issues.

Area Lead
(Jul 2020 - Aug 2023)

As an Area Lead at McDonald's, I demonstrated strong leadership by supervising and motivating a team to ensure smooth daily operations and excellent customer service. I managed staff performance, provided training, and fostered a collaborative environment to maintain high standards of food quality, cleanliness, and operational efficiency.

Skills & Expertise

Here are some of the core technical skills I bring to the table.

Operating Systems

Windows Server - 85%

Linux - 80%

Directory Services

Microsoft Azure EntraID - 85%

Active Directory - 80%

LDAP - 75%

Identity Management

IAM Lifecycle Management - 80%

Privileged Identity Management (PIM) - 75%

Password Policies - 85%

Networking

TCP/IP - 80%

DHCP - 75%

DNS - 80%

VPN - 85%

Firewall Management - 70%

Virtualization

VMware - 80%

Hyper-V - 75%

Citrix Workspace Cloud - 70%

Database Management

SQL Server - 75%

MySQL - 70%

MongoDB - 65%

Monitoring & Management Tools

BigFix Reports - 80%

Blackberry MDM - 75%

Help Desk Support

BMC Helix ITSM Fusion - 80%

BMC Remedy Service Desk - 75%

Collaboration

SharePoint - 85%

Microsoft 365 (Exchange) - 80%